Where can l purchase Mismi products?
Customers are advised to place orders exclusively through our official website:
https://mismiboutique.com/
Purchasing through our official website ensures the authenticity of products and safeguards your personal information.
we do not wholesale our products to other sellers or stores.
When will my order be dispatched?
We aim to dispatch all orders placed before 12pm (EDT) Monday to Friday the same day. If your order is placed after this time, on a weekend or public holiday, we aim to dispatch it the next business day*.
Weekend and public holiday purchases will be processed and dispatched the next business day. Once your order has been dispatched you will receive a tracking number via the email entered at checkout.
*Estimated shipping/delivery times do not include dispatch time, which may vary during peak periods and sales.
Please visit our order page for more information.
I didn't receive an order or shipping confirmation?
The confirmation email may have been sent to your spam or the email address we gave you was incorrect.
Please contact us immediately at info@mismifoxboutique.com and provide the full name of the order.
Where is my order dispatched from?
Orders are shipped from our warehouse in the western United States.
Can l change my billing address?
Unfortunately, we are unable to edit the biling address once an order has been placed. lf you received thethanks for your order confirmation page, that means you were able to successfully place your order. As longas your shipping address is correct, you will be able to receive your order.
Can l change my order address?
Unfortunately, we are unable to edit the biling address once an order has been placed. lf you received thethanks for your order confirmation page, that means you were able to successfully place your order. As longas your shipping address is correct, you will be able to receive your order.
We're really quick at packing your order up which means we can't make any changes once you've placed it.
What if my order is returned to sender?
You can contact the shipping company directly with your tracking number for more information as to whyyour order was returned back to us. Once we receive the package, a store credit will automatically beprocessed for the items in the order. This store credit will be issued back on to your White Fox Boutiqueaccount for you to use on a new order.
What should i do if lreceive an incorrect or faulty item?
We're sorry to hear you have received an incorrect or faulty item.Please emal info@mismiboutique.com with your order number and 2-3 clear photos of the item, so wecan solve this as soon as possible.
Can l cancel my order?
All order cancellations are processed as store credit. lf your order has already processed, we are unable tocancel the order or make any changes.
If you place an order and email us straight away - it is not guaranteed that we will be able to cancel or edityour order as it can take 1-2 Business Days for our Customer Service team to respond to your email.
What does it mean if my order says 'unfulfilled'?
This indicates that we have received your order and are actively working on its dispatch. Once the dispatchprocess is complete, the status will transition to 'fulfilled,' and you will receive your tracking information
through email.
I ordered with express delivery, why has it not been dispatched?
The express shipping timeframe on our website refers to the estimated time of delivery once your order hasbeen dispatched from our warehouse. Please refer to "When will my order be dispatched?" for moreinformation
Where is my tracking information?
Your tracking information will be sent via email once your order has been dispatched from our warehouse.
Why is my order stuck in transit?
Unfortunately, once an order is dispatched from our warehouse, we have no control over delays within thepostal network. Please know that your order is on it's way to you and we are doing everything in our power toensure it is delivered ASAP.