MISMI BOUTIQUE makes high-quality clothing and accessories, ensuring that each piece is unique and beautiful. We take full responsibility for the quality of each product and work hard to ensure your satisfaction. If you are not satisfied with any purchase, please contact our support team immediately at Service@mismiboutique.com and we will provide a solution based on your situation.
30-Day Money Back Guarantee
We offer a 30-day money back guarantee on all orders. Customers can contact our support team within 30 days of receiving the product to initiate the refund process. MISMI is committed to protecting the rights of every customer and processing all returns and exchanges in a timely and professional manner.
For returns and exchanges beyond 30 days, please contact our customer service at Service@mismiboutique.com and we will work with you to find a viable solution based on your current situation.

How do I return an item?
Please submit your return request to Service@mismiboutique.com and provide the reason for the return.
Our support team will follow up on your return request.
Place the item in its original packaging and return it to the address we provide.
Once you return the package, please provide us with the tracking number.

How do I get a refund or exchange?
Once we receive and process your return, we will initiate a refund or exchange.
Do not return items to the shipper address on the package as this is not the return address and may affect the return process.
Email your return request to Service@mismiboutique.com stating the reason for the return and we will email you the return address.

Refunds:
All refunds will be issued using the original payment method used at checkout. The timeframe to receive your refund will vary depending on the payment method used for your order. Please refer to the approximate processing times for different payment methods. Thank you for your patience. PayPal
Account Refunds: 2-5 Business Days
Credit Card Refunds: 3-7 Business Days
E-Wallet Refunds: 2-3 Business Days

Exchanges:
Exchanges will be processed within 48 hours of receiving and processing your return. Shipping time usually takes 7-10 business days, depending on your shipping location. Exchanges will be shipped to your original address or the new address you provide. We will provide a tracking number when available.

Special Note: Return Conditions
Any unauthorized returns or refund requests will not be accepted.
Please do not use the sender address on the package as the return address, as this is not the correct return address and may affect your return process.
To be eligible for a return or refund, the item must be in its original condition with all accessories, gifts and packaging included. We are not responsible for items that are lost, damaged in shipping, or not delivered to the return address.We do not accept returns or exchanges if the item has been washed, used, or the tag is lost.I accept returns for defective products only

Return Shipping:
We offer free return shipping, which is one of our commitments to provide quality service.

Need further assistance?
If you have any additional questions, please feel free to contact us via email at Service@mismiboutique.com. We will respond within 12 hours.